Clinical & Managed Care Patient Service Representatives

Facilitate population health coordination, provider communications, prescriptions Rx services, routing, family caregiver updates, referral coordination, provider instructions, patient education, automated Q&A, visit summaries, and much more.

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    Intelligent bi-directional Patient Voice and Text services.

    Reduce no-shows while enhancing the patient experience with texting and voice solutions.

    → Get your Epic nuiloa Implementation Guide.

    What nuiloa can do


    • Automate appointment reminders, scheduling, and follow-ups
    • Two-way communication 
    • Schedule updates and set announcements
    • Cancellation and wait-list management
    • Self-service with instant updates
    • AR tracking and alerts
    • Cut out 3rd parties by maximizing Epic’s texting infrastructure


    • Better connection with providers
    • Receive full attention and care at their convenience
    • Management of patient flow with reduced wait-times
    • Increased patient retention and satisfaction
    • Contact clinics via text
    • No app download required
    • Communication settings can be managed on MyChart


    • Automate recurring tasks
    • Reduces administrative tasks
    • Add flexibility to workflows
    • Allows for prioritization of patients
    • Increase access to patient
    • Reduce patient frustration
    • Set it and forget it in your EMR

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      epic secure texting

      Automate and enhance your patient communications with nuiloa

      Meet Your New Epic Sidekick

      nuiloa + MyChart

      • Increase payment remittance
      • Maximize appointment schedules
      • Reduce administrative tasks and overhead
      • Decrease accounts receivable days
      • Add flexibility to daily workflow
      • Share lab test results faster to patients 
      • Improve patient touchpoints
      • Eliminate developer input with self-serve options
      • Provide an intuitive interface for staff
      • Patients and co-workers want to be more informed, updated, and reminded at their convenience and pace.

      • Patients need a better way to communicate with their providers─ an innovative solution to make informed and timely decisions.

      • Hospitals need to free up time spent on administrative tasks like follow-up and accounts receivable tracking in order to focus on patient care.

      • Hospitals need to increase patient retention, appointment attendance, and payment terms to maximize cash-flow and long-term sustainability.

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        Elevate your  patient experience 

        Maximize your EMR

        nuiloa empowers teams to connect with patients faster on Epic MyChart.

        Real-Time Texting

        Take full advantage of Epic’s capabilities to trigger live texting with your patients.

        Automate Billing & Appointment Reminders

        Automating reminders can increase patient retention and less account receivable days.

        Focus more on patients

        • More reliable follow-up care
        • Free up time for urgent or complicated cases
        • Communicate with your patients at their convenience


        Have a Question?

          Schedule an Appointment?