“We have a bold vision of the future: All care that can be digital will be digital, and all care that can be done in the home or in the community will be done in the home or in the community,” Janice Nevin, MD, MPH, CEO of the three-hospital health system, said in a press release. “Engaging patients digitally is more important than ever right now, as it will help them reach their health goals, improve their experience, and shape the future of health care as we know it.”
“Voice assistants are in millions of homes in the US,” Randy Gaboriault, ChristianaCare’s chief digital and information officer, said in the press release. “By leveraging this technology, we are creating a new model of care within patients’ homes to support the best health outcomes possible.”
Hospitals are in a bind. As the shift toward value-based contracts intensifies, revenue cycle operations are becoming increasingly complex. Payers are exploring new ways to quantify value as it relates to reimbursement, which puts additional pressure on hospitals to provide documentation to support claims. Even positive developments such as lower unemployment have led to higher labor costs. All of this has the potential to decrease hospitals’ cash flow and negatively impact the bottom line. Hospitals increase revenue recovery with robotic process automation AI is defined as the combination of cognitive automation, machine learning, reasoning, hypothesis generation and analysis, natural language processing, and intentional algorithm mutation to produce insights and analytics at or above human capability.
COVID-19 has had a massive impact on healthcare providers. Dire need has pushed many healthcare professionals to the limit to the point of affecting their own health.
According to Gartner, 50% of US healthcare providers will invest in RPA over the next three years. Artificial Intelligence (AI) enablement within clinical or nonclinical processes for patient interactions, which is a mere 4% today, will increase at least five fold.
According to a report published by the United States Census Bureau in 2016, a new demographic trend has emerged. By 2020, people over the age of 65 will outnumber children under 5. And by 2050, the percentage of people 65 and over will be more than twice the percentage of young children. This so-called “demographic earthquake” is expected to start taking effect on the global labour market.
This means, among others, that the number of people who need medical assistance is also on the rise. The healthcare industry must find the resources to adapt to this new demographic trend. Robotic process automation in healthcare should thus be taken full advantage of, in the attempt to provide adequate medical care to a larger number of people.
Robotic Process Automation (RPA) might not be one of the first options discussed when considering the implementation of process automation in the healthcare industry, but it is a place where RPA has the potential for great transformation.
RPA is essential to streamlining back-office processes in order to eliminate paperwork and reduce the amount of time it takes to process files. However, RPA goes far beyond these simple tasks. It helps healthcare providers not only reduce costs and gain efficiency, but also increase the quality of patient care and the amount of time spent with patients.
6 Pre-Visit Scripts toReduce Admin Costs Infographic with Voice and SMS A.I Campaigns Streamline your access to care. The campaigns in this visual resource will show you how SMS and voice AI automation can minimize no-shows, expedite check-ins, and drive patient...