Last Updated: July 3, 2026
User Data Deletion Policy #
At Empower Hope, Inc., we respect users’ privacy and provide mechanisms to request the deletion of personal information, subject to applicable legal, regulatory, and contractual obligations.
1. Requesting Data Deletion #
Registered users may request deletion of their account and associated personal information by:
- Contacting Empower Hope Support through the application or website.
- Sending a written request to our designated privacy contact.
- Using any self-service account deletion feature, if available.
For security purposes, we may require identity verification before processing a deletion request.
2. What Information Will Be Deleted #
Subject to legal and regulatory requirements, we will delete or permanently de-identify:
- User profile information
- Login credentials
- Contact information
- User preferences
- Non-essential account data
- Other personal information associated with the account
Deleted information cannot generally be recovered.
3. Information We May Retain #
Certain information may be retained where required or permitted by law, including but not limited to:
- Records required to comply with HIPAA and other applicable healthcare regulations.
- Medical, clinical, or legal records that must be preserved under federal, state, or local laws.
- Audit logs and security records.
- Information necessary to detect fraud, investigate security incidents, enforce our agreements, or resolve disputes.
- Backup copies retained for disaster recovery, which are securely deleted according to our retention schedule.
Any retained information will continue to be protected in accordance with applicable privacy and security laws.
4. Healthcare Records #
If you are accessing the Services as a healthcare provider, patient-related medical records created, maintained, or processed through the Services may not be deleted upon request if applicable laws require their retention.
Healthcare organizations remain responsible for maintaining records in accordance with their legal and regulatory obligations.
5. Processing Time #
We will make reasonable efforts to process verified deletion requests within 30 days, unless a longer period is required due to legal obligations or the complexity of the request.
6. Third-Party Service Providers #
Where applicable, we will instruct our authorized service providers to delete personal information they process on our behalf, unless retention is required by law or contractual obligations.
7. Business Associate Agreement (BAA) #
Where Empower Hope processes Protected Health Information (PHI) under a Business Associate Agreement, deletion of PHI will be performed in accordance with the applicable BAA, HIPAA, and other applicable healthcare regulations.
8. Withdrawal of Consent #
Where processing is based on your consent, you may withdraw your consent at any time by contacting us. Withdrawal of consent does not affect processing that occurred before the withdrawal or processing required by law.
9. Changes to this Policy #
Empower Hope reserves the right to update this User Data Deletion Policy at any time. Updated versions will be posted on our website with the revised “Last Updated” date.
10. Contact Us #
If you have questions or wish to submit a data deletion request, please contact Empower Hope using the contact information provided on our website.
